Shipping policy
DELIVERY TERMS:
FRANCE
• DELIVERY TO RELAY POINT via MONDIAL RELAY:Delivery to a Relay Point with Mondial Relay for all orders under €200 is chargeable: €6.00
Delivery to a Relay Point with Mondial Relay for all orders equal to or greater than €200 is free.
• HOME DELIVERY WITH SIGNATURE via COLISSIMO:
Home delivery with signature for all orders under €250 is chargeable: €9.90
Home delivery with signature for all orders equal to or greater than €250 is free.
BELGIUM / LUXEMBOURG
• DELIVERY TO RELAY POINT via MONDIAL RELAY:Delivery to a Relay Point with Mondial Relay for all orders is chargeable: €10.00
EUROPE (EU)
• HOME DELIVERY WITH LOCAL POST SERVICE:
Home delivery for all orders under €250 is chargeable: €16.00
Home delivery for all orders equal to or greater than €250 is free.
EUROPE (EXCLUDING EU)
• HOME DELIVERY WITH LOCAL POST SERVICE:
Home delivery for all orders under €250 is chargeable: €16.00
Home delivery for all orders equal to or greater than €250 is free.
Possible customs fees are the responsibility of the customer.
USA, CANADA, MEXICO
• HOME DELIVERY WITH LOCAL POST SERVICE:Home delivery for all orders is chargeable: €25.00
Possible customs fees are the responsibility of the customer.
ASIA, NORTH AMERICA, AFRICA
• HOME DELIVERY WITH LOCAL POST SERVICE:Home delivery for all orders is chargeable: €25.00
Possible customs fees are the responsibility of the customer.
OCEANIA, SOUTH AMERICA, REST OF THE WORLD (EXCEPT RUSSIA)
• HOME DELIVERY WITH LOCAL POST SERVICE:
Home delivery for all orders is chargeable: €30.00
Possible customs fees are the responsibility of the customer.
RUSSIA
We do not ship to Russia.RETURN TERMS
Returns for orders in France are free.Return portal
You can use our return portal free of charge to register your request in our IT system.Creating a return request automatically generates a prepaid label that you can immediately download.
It will also be sent to you by email and will be accessible in your customer account. (We also invite you to create a customer account to find your orders and your returns).
Case of non-free returns
Discounted Items
If the returned items have benefited from a reduction on the basic price of more than 30%, we are not able to assume the cost of returns. A lump sum of €6 will then be deducted from the amount of the returned items.
We thank you in advance for your understanding.
Order outside France
If your order is not returned from France, we offer two solutions:
#1 - Only in Europe! You can contact us by e-mail at s h o p @ n o y o c o . c o m so that we can provide you with a return slip. A flat-rate fee of €15 will be deducted from your refund.
#2 - In Europe and International. You can return your order by your own means to the following address:
NOYOCO, 211 rue Saint-Maur, 75010 Paris, France
Be sure to include a piece of paper with your order number in the return package.
Contact noyoco by e-mail at s h o p @ n o y o c o . c o m for further information.
