Terms of sale
These general conditions of sale apply to all offers and sales of products on the noyouthcontrol.com website, property of SAS noyoco Distribution, whose head office is located at 9 rue Commines, 75003 Paris, France
Our products are guaranteed new. The availability of the product is indicated on the product sheets. The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the product offered, particularly with regard to colors.
The price indicated on the product sheets does not include transport costs.
The price indicated in your basket, invoice, customer area is the total price, expressed including all taxes.
It includes the price of the products, the costs of handling, packaging and storage of the products and the transport costs.
The customer who wishes to buy a product must:
Validate the basket of his order after having checked it,
Fill in the identification form on which he will indicate all the contact details requested with a password or give his customer identification number if he already has one, and indicate or confirm the billing and delivery address,
Confirm your order and payment,
Validate the payment.
All the data provided and the recorded confirmation will constitute proof of the transaction.
Confirmation will be worth signing and acceptance of transactions.
Payments will be secured by the PAYPAL, STRIPE, PAYPLUG or ALMA system.
The Buyer benefits from the legal guarantees of non-conformity as well as for hidden defects of the thing sold, including defects of conformity resulting from the packaging of the Products ordered on the Site.
Legal guarantee of conformity
If the Buyer finds that the Product delivered to him has a defect, a non-conformity or is damaged, he must inform the Seller of this at the contact details mentioned in article 2 of the GCS, indicating the nature of the defect, of the non-conformity or of the damage observed and by sending it any useful proof, in particular in the form of photograph(s) (it being specified that the lack of conformity which appears within a period of twenty-four months from the issue of the Products are presumed to exist at the time of delivery, unless proven otherwise).
The Seller will agree, with the carrier of his choice, the terms of the return, of which he will inform the Buyer by any useful means. The Seller will bear the costs of this return.
The Products must imperatively be returned to the Seller with a copy of the corresponding purchase invoice.
The Seller will carry out the necessary checks and will offer the Buyer the replacement of the Product as far as possible if the defect, non-compliance or damage is proven. If the replacement of the Product is impossible, the Seller will refund to the Buyer the full price paid for the Product as well as the corresponding delivery costs, by any useful means, as soon as possible and at the latest within 14 (fourteen ) days following the date on which the Seller informed him of the impossibility of replacing the Product. The Buyer may also decide to keep the Product and be reimbursed part of the price.
It is recalled that the legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
Warranty against hidden defects
Under the warranty against hidden defects, the Buyer has the choice of returning the Product and having the price refunded, or keeping the Product and having part of the price refunded.
Reminder of the applicable legal provisions
For all practical purposes, the following legal provisions are recalled:
Article L217-4 of the Consumer Code: The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility.
Article L217-5 of the Consumer Code: The good complies with the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.
Article L217-7 of the Consumer Code:
The defects of conformity which appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
For goods sold second-hand, this period is set at six months.
The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.
Article L217-9 of the Consumer Code: In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the good.
However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.
Article L217-10 of the consumer code:
If the repair and replacement of the good is impossible, the buyer can return the good and have the price refunded or keep the good and have part of the price refunded.
The same option is open to him:
1° If the solution requested, proposed or agreed pursuant to Article L. 217-9 cannot be implemented within one month following the buyer's complaint;
2° Or if this solution cannot be without major inconvenience for him given the nature of the property and the use he is looking for.
However, the resolution of the sale cannot be pronounced if the lack of conformity is minor.
Article L217-11 of the Consumer Code:
The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the buyer.
These same provisions do not preclude the award of damages.
Article L217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article L217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. provision for repair of the property in question, if this provision is subsequent to the request for intervention.
Article 1641 of the Civil Code: The seller is bound by the guarantee for the hidden defects of the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it. acquired, or would have given only a lesser price, if he had known them.
In the case of Articles 1641 and 1643
If the seller was aware of the defects of the thing, he is liable, in addition to the restitution of the price he received for it, for all damages towards the buyer.
Article 1646 of the Civil Code:
If the seller is unaware of the defects of the thing, he will only be required to refund the price, and to reimburse the purchaser for the costs incurred by the sale.
Article 1648 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.< In the case provided for by article 1642-1, the action must be introduced, on pain of foreclosure, within one year following the date on which the seller can be released from the apparent defects or lack of conformity.
We remind you that you:
benefit from a period of two years from the delivery of the property to act;
can choose between repairing or replacing the good, subject to the cost conditions provided for in article L. 211-9 of the consumer code
you are exempted from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.
The legal guarantee of conformity applies independently of any commercial guarantee granted.
You can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case, you can choose between the resolution of the sale or a reduction of the sale price in accordance with the article 1644 of the civil code.
You have a legal period of 14 days from the date of receipt of the package to notify noyoco Distribution.
Please consult the page dedicated to returns and refunds.
Please see our page dedicated to refund policies
Noyoco is a protected trademark registered with the INPI and noyoco.com a domain name also protected as well as all the elements and products presented on this site. No one is authorized to reproduce, exploit, distribute or use for any reason whatsoever, even partially, the elements of the site, except with the written consent of noyoco Distribution.
Opposition to cold calling
In the order taking process, we will invite you to enter your telephone number.
This allows us to communicate better with you in the event that we need to contact you regarding your order, and can also be very useful depending on the delivery methods. Indeed, some carriers require us to provide the recipient's telephone number.
In accordance with article L223-2 of the consumer code, you can object to cold calling by writing to us on s h o p @ n o y o c o . c o m